The AIPD CSO Program implemented through PATTIRO perceives public participation as an essential element of efforts to affect policies so as to achieve fairer, better quality public services. To better empower the society or community, their active participation needs to be supported by proper knowledge and skills. Improved public services, which become AIPD’s goal, can only be achieved when there is a mutual interaction between the service providers and the beneficiaries. 
Participatory approach on public services is also necessary in affecting policies and public services they receive. One of the methods of representing the society’s voice as public service beneficiaries is by utilizing Citizen Report Card (CRC).